The Best Additional Features of VoIP Services

VoIP services allow for calls to be made over the internet at a much lower cost than with a traditional landline service. This allows for customers in both business and residential settings to save a ton of money on their monthly phone bills. One of the greatest benefits of a VoIP service provider is all of the additional features that come with purchasing their service. It is important to keep in mind that not every VoIP service provider will have the same features with their packages. It is in your best interest to research each carrier to make sure they offer what you are looking for.

Auto Attendant

An auto attendant functions as a virtual receptionist. The auto attendant can transfer calls, locate a company directory, record greetings, place callers on hold and much more. The auto attendant can go through all of the menu options for a company so that callers can be directed to the right place. This function is great for smaller companies that might not have or can afford a physical receptionist. The auto attendant keeps calls organized and makes sure that callers do not get placed on hold for long periods of time without knowing who they are speaking with.

Call Forwarding

Call forwarding ensures that you will never miss an important call again. Calls can be forwarded to multiple phone numbers such as a mobile device, office or home phone. Many providers allow users to be able to configure a system to ring to multiple numbers in a certain order of preference in case a call is missed. Phones can also be configured to ring a certain number of times before switching over to another device.

Video Conferencing

With video conferencing, an important meeting with colleagues or clients can be done anywhere. Many video conferencing features allow for meetings to be accessed via a tablet, smartphone or desktop computer. Meetings can be recorded and shared with colleagues in case anything was missed and this can save a company money on sending employees to physical meetings or conferences. The ability to host and direct meetings at any location and any time is a serious benefit for businesses that move very quickly and change tasks often.

Voicemail Options

For users that are on the road a lot or away from their desks, advanced voicemail options are very important. Users can record personalized greetings when they are away for a certain period of time or even schedule recordings for certain days of the week. Some providers even allow for voicemails to be transferred as emails so that a user will receive a notification once a message has been received.

Not every provider will allow for unlimited calling, but many have packages available that will include some sort of free calls. Many providers have packages that will allow for unlimited calling in the United States and Canada, as well as unlimited local calls. For users that make a high volume of international calls, there are providers that have very strong global calling features. For low rates, users can obtain a large amount of international calling minutes, or an unlimited supply. VoIP providers know how important it is for their customers to not have to watch a monthly allotment of minutes. They work with the customers to provide fair and comprehensive packages to fit the needs of each unique user.

All of the above features are products that traditional landline services just cannot offer their customers. These features make VoIP calling fun, inexpensive and easy. As stated before, it is important to check with each provider to make sure they include the features that best fit your home or residence.