Posts Tagged ‘GrandCentral’

GrandCentral’s Video Game

Thursday, March 29th, 2007

Fresh from a once-in-a-lifetime media coup involving the New York Times, tech pundit David Pogue’s overly clever little script and a video camera (worth a small chuckle here), Craig Walker and Vincent Paquet of GrandCentral hit on an idea . . . asking subscribers to their service to put together their own video shorts on “how you use your GrandCentral account or one of its features.”

In an email to users, Walker and Paquet list eight video categories, each corresponding to GrandCentral feature:

  • One Number that rings multiple phones
  • Customized greetings
  • RingShares
  • ListenIn
  • Call Switch
  • Call Record
  • SPAM & Blocking
  • WebCall button

If your video makes it online, you win $100 (wowza). If it’s chosen as the pick of the litter, you get to pick between a Wii, an iPod or $250 cash (wowza, wowza wowza).

If this works and GrandCentral gets useful content for what amounts to pocket change, it’s yet another coup for Walker and Paquet. At such small winnings, we doubt it will work . . . but will report back regardless.

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Recipe For a Phone Call

Friday, December 22nd, 2006

At this time of year, we think about getting in touch. People you haven’t talked to in 30 years emerge from the woodwork to ask what you’ve been doing since you were college roommates all those years ago. And many of us will pick up the telephone to talk with faraway friends and relatives.

To do that, we’ll dial a phone number. That number might be a Skype or Yahoo ID. But it’s still something we have to keep track of. And today, when everyone has an ever-increasing number of phone numbers and IDs, that task gets harder and harder. I have four phone numbers plus three IM IDs.

I’m trying to get everyone to use my Grand Central number, but all these people out there know my other numbers. And I can’t get the people who call me most frequently — my friends and family — to use the number.

They can’t be bothered to learn it when they already knew the others. There’s no percentage in it for them. I suppose I could re-train them by not answering any other number, but, quite frankly, that’s too much work.

So I was thinking: wouldn’t it be nice if I could just pick up the phone and ask for, say, Marcelo, instead of looking up his phone number. Sure, I can program it into my phone. But that’s just one phone. And I have three.

So when I was leafing through an old magazine — a 1941 edition of Woman’s Home Companion, to be exact — one particular ad caught my interest.

It was from the American Telephone & Telegraph Company and titled “Recipe for Happiness” and showed a happy little telephone gnome waving a spoon. Leaving aside the obvious “the more things change the more they stay the same” point here, this particular recipe illustrated how technological innovations — like telephone numbers — don’t necessarily mean progress.

The “recipe” goes like this (I’m abbreviating):

Think of a friend you haven’t seen for ages.

Wish you had the opportunity to make a surprise visit.

Pick up your telephone.

Say to the friendly operator, “I wish to place a call”

Tell her who and where (telephone number or address).

Recipe Phone Call

Wow, I thought, that’s the way it used to be. Call up the operator and ask for Voxilla in San Francisco. Instead of digging through that overflowing Rolodex or worsening your case of PDA thumbs.

It’s still like that in some places. For example, in the small down east Maine town where my cousin lives, you can call the operator and ask for people by name. Not only will the operator connect you, she’ll (and it’s still a she) tell you if they’re home or not.

Now, the other — dark — side of this pretty picture is the monolithic phone company stifling competition and innovation. And, as nostalgic as this ad may make me feel — and you can see my fondness for nostalgia in my interest in old magazines — I certainly don’t want to go back to the bad old days of dollar-a-minute long distance calls.

However, there’s something here to think about. We’re not going to get the friendly operator back. If we do, he’ll probably be in the Philipines and won’t know that Mary teaches until 4:30.

But many of the VoIP innovations out there come very close to giving us the simplicity of the old days. Imagine Grand Central’s “one number for life” married to Iotum’s relevance engine with voice recognition. In fact, VoIP technology could make calling even smarter than the operator.

My wish for 2007 is that I’ll be able to pick up the phone and say, “Marcelo at Voxilla” and the phone will reply, “He’s reading the kids a story right now.” And I wouldn’t dream of interrupting.

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Nay-saying Innovation Through Blogging

Friday, September 29th, 2006

This is probably a futile attempt to prevent a flood of discontent with a pinkie’s worth of words, but I’ll try anyway.

The so-called VoIP Blogosphere, which is rapidly moving from a mutual admiration society to a constantly-mention-each-other-in-order-to-jointly-grow-our-Google-dollars society, has grown enough to actually have an impact on the success of new products.

It looks, from posts from a number of sources in the past day or so, that the latest target of the chummy “me too” nay-sayers is GrandCentral (GC), a product that launched, in clearly marked “beta” form, three days ago.

The attacks are undeserved.

Carolyn Schuk wrote more extensively of GrandCentral here, so I’ll just describe the basic idea behind the brainchild of former Dialpad execs Craig Walker and Vincent Paquet: Get a phone number and use it as a sort of hub for all your phone services. Give your GC number to anyone you want, and when a call is made to you, the service will find you wherever you tell it to (your home phone, your cell, your work phone, your weekly meeting of the “Getting Things Done” support group, wherever). If you don’t answer, the call goes to a single voice mail account, stored on GC’s servers.

It’s a simple but powerful idea aimed at people with too many phone services, too many numbers and, for me most importantly, too many voice mail depots to keep track of.

Some of the criticisms — minor glitches when GrandCentral.com is viewed in Firefox, a clumsy address book import feature — can easily be dismissed as typical of a beta offering . . . and just as easily fixed in new releases.

The nay-sayers main beef is that they don’t need another phone number. I have 9, wrote Ken Camp. I have even more, Dameon Welch-Abernathy followed.

Perhaps GrandCentral is nothing special to people who collect phone numbers (for reasons that escape me) and have little trouble wading through an Asterisk conf file to make some sense of a mess of their own making.

For those of us who have trouble remembering our three numbers (home, cell and work), and find it annoying to check for voice mail at all three, being able to easily combine all our numbers into one is quite nifty.

And some of GrandCentral’s other features are definitely innovative. The ability to annotate voice mail messages for later referral, for example, is something I am finding very useful, and something that is not available with any other service (why not?). A single-click to mark a call as “spam,” an elegant method to record individualized outgoing greetings, and easily made customized outgoing ring tones are all interesting features.

The keyboard-armed critics of GrandCentral say they have too many numbers already. They probably also have too many telephone devices that they have played with and thrown in the their closets after 15 minutes. And they have 15 softphone clients installed on their computers, and about 8 different methods to make video calls.

I would want a simpler life too. That’s what Walker and Paquet are offering with GrandCentral. Let’s hope the bloggers don’t kill their efforts before they get it out of beta.

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Have Number Will Travel

Tuesday, September 26th, 2006

For Archimedes it was the bathtub. For Craig Walker, the eureka moment came during a routine airplane trip.

“Every time a cross country flight lands, what’s the first thing everyone does?” he asks. “They check their messages. I’d check my [cell phone] messages, then I’d dial into work. I might even call in for messages at home. And then I’d start the process of calling all those people back.

“I got sick of waiting for service providers,” he adds. “[I thought] I might as well do something myself.”

Walker figured that his problem was your problem, too, and that simple to use service with a low price tag would be a hit. Now, nine months later after lining up financing for his new venture, Walker is launching Grand Central (GC) Web-centric VoIP service. And he’s doing it right down the road in Fremont, CA from the last VoIP company he founded, DialPad, which was bought in 2005 by Yahoo.

GC promises that you’ll never have struggle through multiple voicemail boxes again. And that you’ll never have to buy new business cards because your telephone number — or email, for that matter — has changed. GC gives you one phone number and lets you route calls from up to six phone numbers to that number. You can also use the service to create local numbers for the convenience of out-of-town family or friends — although GC limits users to two accounts avoid system abuse.

The thing that sets this service apart is its utter simplicity. The interface is extremely straightforward and intuitive. It takes about a minute to sign up on the site and you can start taking calls. What can’t be configured online — your voicemail message to callers, for example — is set up through a phone call. But in keeping with the elegant simplicity of the design, it’s a phone call that GC makes to you, so you don’t have to deal with menus or key sequences. You can get to your grand Central voicemail by phone, email or from the Grand Central website. The system integrates with Microsoft Outlook address books.

But although GC is simple to use, it’s extremely powerful and raises the bar for flexibility.

For example, it allows you to filter calls as they come into your GC number, just like an answering machine, provides both visual and audio caller ID and lets you block unwanted callers and junk calls.

You can listen to the message and decide to take the call right then. From the website, you can store voicemail as long as you want, sort messages by any field, and quickly find messages even years later. One of the cleverest features is a ’notes’ field that lets you annotate messages for later reference. You can also answer a voicemail with an email — GC even fills in a standard reply so all you have to do is hit ’send.’ And, Walker stresses that you always stay in control of your messages even when you forward them. If you delete a message, the link dies. Even if it is forwarded the message is gone.

GC also brings a new level of personalization to communications. You can create different greetings for different groups of callers — for example, business callers, friends and family. People who do business or have family overseas can create messages in different languages. And if that’s not personal enough, you can create special greetings for individual callers.

Why build around the phone number instead of, say, an email address or a SIP address? Quite simply, it’s familiar. Walker points to the 600 million phone numbers in the US already. It’s going to take a long time for anything else to displace that. But in the long run he sees unifying all communications — not just voice — as part of the fledgling company’s mission. “The same problem that exists with phones exists with email and IM,” he adds.

In fact, GC has already made a start with email. Users can have email sent to grandcentral.com using their phone number — e.g. 4151234567@grandcentral.com — and messages will be delivered to the email account they used to register for the service.

But regardless of what the future holds, Walkers thinks GC is well positioned for it. “Even if you unify around an email address, you have the same call requirements,” he says. “Regardless of what the mechanism to initiate the original call is, the call features you need are still the same.”

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