Posts Tagged ‘Avaya’

Extending Adolescence for Avaya : A Chat with VoIP Watch’s Andy Abramson

Monday, June 18th, 2007

Voxilla.com: Why is the Avaya merger such a big deal?
Abramson: First of all, I don’t think it is that big a deal. Who bought Avaya? Two private equity groups — Silver Lake and TPG Capital — bought Avaya out because because they believe that there’s hidden value in the intellectual property Avaya has, the market share Avaya has and their ability to use that so they can go out and buy up other companies and that they can make a stronger company which Avaya couldn’t do as a public company because it’d have to reveal everything it’s doing.

As a private company than Avaya can do more than as a public company because it won’t have to report things that are material, like buying up other intellectual property or making transactions. As a private company, it can avoid the scrutiny of the public markets and of its competition. There are good market advantages if all of your moves on the chessboard can’t be watched from an outsiders’ perspective and predicted. Public companies behave very predictably.

This kind of consolidation is a change affecting the whole telecommunications industry.

Voxilla.com: What specific opportunities will this create for Avaya?
Abramson: They’ll be able to not have to report earnings which takes a lot of pressure off. They’ll be able to not have to focus on pleasing Wall Street. They’ll be able to do some more things with carriers than they could before. They’ll be able to work with greater fortitude in the enterprise market they were after. It will possibly allow them to acquire other companies more easily. They’ll be able to enter into agreements that won’t have to become public by nature — things like that.

Just so you know, I think the Avaya merger is just one more example of the private equity market looking for value in companies that are underperforming because of management neglect and poor management. You’ve got a lot of companies that are poorly run that have very high paid executives who have lost touch with where the market is going.

As a result, the large money institutions, whether private or public since a lot of your investment banks now play on both sides of the fence are manifesting a growing dissatisfaction with the leadership and the direction that companies are taking. So there’s more and more efforts in the financial world to take a stronger degree of input and control at the management level through private investment. Then they put their own people in and they put the ship on the right course and they navigate along. It’s a very happening- all-the-time story in every sector.

Avaya is a failure.

Voxilla.com: So can this merger save Avaya?
Abramson: Avaya was a failure. They continue to see their market share erode, despite what they may have claimed. Companies like Cisco have a much clearer easier to understand business model — you know what they’re about.

From the late 90s, early 2000s, Avaya was seen as this whoop-de-do great company, spawned from the lineage of Bell Labs. But Cisco cleaned its clock across the board.
Avaya’s acquisition strategy was faulty. Its sales strategy was questionable. Its technology was not necessarily always the best. Its pricing model could be questioned. Most recently, they had to go out and buy Ubiquity to keep up with the Cisco dynamic software.

It’s just like Lucent having to merge with Alcatel in order to save itself because other than its patents, it hadn’t done anything. This is just companies being fat and lazy. Meanwhile you see Wah Wei coming out of China to clean everyone’s clock for them.

The only real return on investment was for private equity to come in and take them out of the public eye and put some real management in and hopefully right the ship and get them going in the right direction.

So the merger is probably the best thing that could have happened to Avaya. Avaya was a company that was going nowhere fast. This is potentially the best thing that could happen for them. It could save them, but we won’t know until we see the direction the company will take over the next nine months. It will hopefully change.

Voxilla.com: How does this change the market?
Abramson: In the PBX enterprise telephone equipment market, it gives Avaya some room to reemerge as a different player. It gives them six to nine months of breathing room and runway. It takes them out of the scrutiny of the Wall Street sell-side analysts. It leaves Cisco, Mitel and Nortel in the public sector of companies but at the end of the day, it doesn’t change anything yet. We won’t know what those changes will be until the new Avaya management announces its going-forward strategy.

This is a tough one because Avaya’s such a blob. I never viewed Avaya as a player, as a force, and you also have Microsoft looming in that office telephone system space in a lot of different ways. It’s a good time for a company to figure out what it wants to be when it grows up.

http://andyabramson.blogs.com/

http://www.avaya.com

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • Google Bookmarks
  • Slashdot
  • Technorati

CommBytes 6/7/07

Thursday, June 7th, 2007

Snom, a German IP phone manufacturer and one of the first to embrace Asterisk, now is working with Windows-based PBX Brekeke. Snom’s phones are interoperable with the recently introduced Brekeke PBX v2.x.

Linksys has revamped it channel strategy, making it more like Cisco’s. The focus is small business and includes new products and vertically specialized partners.

Hype about all the swell stuff we can now do with our smartphones never talks about housekeeping — powering all these energy-hogging applications. Israeli company emoze is claiming big breakthroughs in energy consumption by its mobile push email application.

Network World offers this Q&A for inquiring minds about Avaya’s merger with Silver Lake Partners and Texas Pacific Capital.

If you need another reason to curb your Apple iPhone enthusiasm, check out this report that for the device to operate properly, an Apple server has to be inside the operator’s network. If you don’t want to climb into what’s looking more and more like a walled garden, you might better wait for Sun’s look-alike Java phone announced last month at JaveOne.

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • Google Bookmarks
  • Slashdot
  • Technorati

The Lowdown on Enterprise Telephony

Wednesday, June 6th, 2007

The lowdown on enterprise telephony is more of a low-up, with pure IP PBX systems sales growth of 3 percent in the first quarter of 2007, up 76 percent from last quarter, according to Infonetics Research. In the meantime, traditional TDM PBX system sales feebly lifted its head, after five quarters running of losses, showing a flash of life in a declining picture, marked by a sorry medical chart at the foot of its bed — negative 45 percent over the last five years.

You can see which way the wind is blowing, but where exactly is the take-off for IP PBX? The launch of Microsoft’s unified communications product — Office Communicator 2007 — a spate of vendor consolidation with Inter-Tel and Mitel and Avaya as the players, and ShoreTel’s imminent IPO are the focus of current interest in the industry’s upswing.

I asked Infonetics Research Analyst Mathias Machowinski to expand on the report’s findings.

Voxilla.com: Why aren’t buyers abandoning their PBX’s for a pure unified system?

Machowinski: Just inertia. Change takes time. I think if companies will adopt OCS, they’ll keep their PBX system in place and layer OCS on top of that. It’s not like they are perfect matches for each other’s features. If a company needs some of the nice features OCS offers like presence, messaging, collaboration tools, then they’ll go there.

Voxilla.com: What kind of impact will vendor consolidation and the Avaya acquisition have?

Machowinski: Well, first with consolidation, like with Mitel and Inter-Tel, there will be fewer competitors in a very crowded market. Then, the acquisition of a public company like Avaya by a couple of private equity firms changes the landscape. Too much cutthroat competition isn’t good, because the market is at the end of the competition picture where having so many companies isn’t good for the customers and isn’t too great for the companies either. In this crowded a field, mergers like this will produce stronger more efficient companies. We’re far far from the point where you have to worry about companies becoming monopolistic behemoths.

Voxilla.com: What does ShoreTel’s IPO mean in terms of IP PBX sales?

Machowinski: This is the reverse dynamic, where ShoreTel, a private company, will be going public. Being private in its early days let Shoretel focus on developing its product without a lot of interference, and develop a strong product which was good for them. But now they’re ready to go public. The access to capital will let them expand more. So far, they’ve focused on the North American market, but this move will let them grow their distribution overseas.

Voxilla.com: In the mass of information your report gives, what most interests or surprises you?

Machowinski: That the TDM market grew at all. And that the IP phone market is growing so slowly, especially on the softphone side. I expected that to sell more strongly, especially because manufacturers can sell additional phones, almost double, for every desk phone. Not all employees need that softphone, but still many could use it. That’s where I expected more action.

Highlights from Infonetics PBX Report:

  • Overall enterprise telephony revenue is on track for another year of double-digit growth.
  • In 1Q07, worldwide total PBX/KTS system sales inched up 1% sequentially, and are up 8% from a year ago in 1Q06.
  • The overall market will total $11.9 billion in 2010.
  • Hybrid PBX systems represent 63% of all PBX/KTS system line shipments worldwide in 1Q07, and will increase to 72% by 2010.
  • The enterprise telephony market was flat in North America in 1Q07, weak in Europe, and strong in Asia Pacific.
  • Avaya is the market share leader for worldwide IP PBX revenue in 1Q07, followed closely by Cisco and Siemens.
  • Cisco maintains a strong lead in IP deskphone and IP softphone sales, accounting for almost half the units shipped worldwide in 1Q07.

Find more data and a .jpg chart at the Infonetics Research press portal in the Enterprise Voice & Data section at http://www.info.infonetics.com.

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • Google Bookmarks
  • Slashdot
  • Technorati

It’s Not the Journey, It’s the Goal

Tuesday, May 22nd, 2007

They may have different ways of getting there, but everyone at last week’s Communications Developer conference agreed on the destination: unified communications.

“Communications is becoming open in a way that allows developers to connect communications to virtually anything from hardware to software to network equipment,” says conference producer TMC President Rich Tehrani. “Leaving the decision about what to implement to the purchaser.

“Virtually every company in the communications business will be offering APIs or some sort of developer program — that’s cast in stone. That’s going to allow all communications developers to connect communications to everything and anything — devices, business processes,” he continues. “Set-top boxes will become video conference hubs. It will just continue.”

As a result, software was the dominant interest area at this year’s conference, Tehrani reports, “driven by various XML languages and SIP. These are the things allowing developers to focus on software and abstract the hardware.”

While everyone agrees on where we’re going, there are two schools of thought about how to get there. If you sell phones, you integrate applications with the phone. If you sell software, you integrate communications with the desktop.

“You see the world through your own glasses,” is how Tehrani puts it. the dichotomy also reflects the ways people interact differently with devices and applications. For example, call center staff are used to interacting through the phone, so it makes sense to have the phone call initiate the transaction. Engineers, on the other hand, interact through their desktop, so it makes sense to have the application initiate the phone call.

Regardless of the model for working, everybody was promoting two things. First, that “unified communications is the ultimate business process enabler,” as Cisco vice president for advanced services Parvesh Sethi put it. And second, a development platform to implement it.

Cisco was showing its Unified Application Designer, an intuitive, graphical tool for building .Net communications applications based on Cisco Call Manager.

Everything is drag-and-drop or menu selection. Cisco development engineer Atul Trasi created a simple application for me in less than five minutes — and that included explaining the system to me.

Not quite as mind-numbingly easy was Avaya’s Voice Portal and Dialog Designer, but the interface was still graphical and building applications was also based on drag-and-drop. Avaya offers both APIs and SDKs as free downloads in addition to comprehensive resource for developers that include technical consulting and equipment discounts.

While some may say that Avaya’s century-long history in telecom leaves the company shackled to old school business and technology models, a huge installed base and long experience in the telecom trenches also gives the company an advantage in the larger marketplace.

Currently, Avaya is actively recruiting development partners, especially to develop vertical market products. One way market growth is going to come is by allowing applications developers to create new value for customers, according to Avaya Marketing Manager Joe Manzuella. “Moving people from traditional telephony to VoIP is not just about saving money,” he adds. “But to voice-enable communications to connect them to the full potential of VoIP.”

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • Google Bookmarks
  • Slashdot
  • Technorati

Blackberry, Avaya, and Argonne votes against VoIP

Monday, May 21st, 2007

By year end Blackberry users will have a new WiFi-enabled dual-mode device. Here.

This week Avaya debuts a new SIP-based PBX system for distributed businesses featuring low-cost VoIP phones. Here.

Network World has a cautionary tale today about how Argonne Labs ended up replacing its green field VoIP implementation with a TDM system because of problems with the Cisco handsets. Author Paul Desmond offers a detailed case study. Here.

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • Google Bookmarks
  • Slashdot
  • Technorati

Business VoIP Migration: Evolution or Revolution

Monday, December 11th, 2006

Should businesses take an evolutionary approach to VoIP? Or should they bite the bullet and completely replace their existing TDM systems?

Sunnyvale, CA-based privately held ShoreTel, which has been selling IP-PBX systems for business for a decade, says ’replace.’

ShoreTel VP of Marketing, Steve Timmerman, is blunt.

“The evolutionary approach is good for Avaya. It isn’t good for customers,” he says. “Nobody is investing in TDM anymore — it’s a dead end. The choice for customers is whether you want to go through the death by 1,000 cuts or make the leap once.”

A hybrid environment is complex to manage — Timmerman calls it a “nightmare” — and doesn’t scale. More important, a pure IP environment sets the stage for more efficient business operations and new customer services. “Cost savings isn’t the driver,” Timmerman explains. “The real benefit of pure IP is applying it to the business.”

ShoreTel has been in business for 10 years and was founded as an IP PBX company when few people were thinking about IP telephony besides VoIP pundit Jeff Pulver. Even as recently as 2002, the company hired an engineer from a traditional PBX company that pooh-poohed the idea of IP-PBX.

“He had proposed a voice over Ethernet system and they didn’t believe you could do that,” recalls ShoreTel founder Ed Basart.

Although it’s not as well known as competitor Cisco, ShoreTel has achieved rapid and steady growth — 366 percent over the past five years, according to Timmerman, and has been profitable for the past two. The company’s customers include the City of Oakland, CA and the staffing company, Robert Half International.

Infonetics, Infotech, and Deloitte & Touche rank ShoreTel as one of the fastest growing IP-PBX companies and it was named one of the Silicon Valley Fast 50 by the Silicon Valley/San Jose Business Journal.

Timmerman acknowledges that lack of visibility is one of the company’s principal challenges. “We’re in only three of ten deals,” he says. “We’re competing with giants and we beat them on a regular basis.”

He ticks off the ways that ShoreTel’s PBX outpaces the competition.

The first is system architecture. ShoreTel’s PBX is designed more as an appliance rather than a system.

“We have a distributed switch-based architecture — there is no disk or hard drive,” Timmerman explains. “It runs on an embedded operating system – VxWorks.” With server intensive architectures, the design used by many PBX systems, the disk drive is the most likely point of failure. Without these “moving parts,” ShoreTel’s architecture delivers higher reliability, contends Timmerman.

Another benefit of this architecture is scalability. “You can scale from a few users to thousands with a single architecture,” Timmerman explains. “You just add an additional switch to the rack.”

In a comparison of system cost and complexity for Avaya, Cisco, Nortel and ShoreTel by the New York research firm Nemertes, ShoreTel took the first place for set-up ease: an average of 69 minutes. (Avaya was second at 77 minutes, Nortel next at 186 minutes and Cisco took last place with 250 minutes per user).

The second way that ShoreTel shines is ease of configuration, installation and management, according to Timmerman. “We have a one page price book — three switches, two gateways, five phones. You mix and match.”

And customers don’t have to worry about obsolescence. “The 1998 switch is still l supported by the current software,” he says.

ShoreTel comes with a Web browser-based system management application. “Other vendors still have a CLI [command line interface] to manage,” Timmerman explains. “That’s a nightmare. Other vendors have multiple interfaces. ShoreTel has a single image of all your offices. You can manage the entire systems with one view.”

The third competitive feature that Timmerman points to is the company’s ergonomic phones. “Our phones have a unique design. They have a concave surface — they’re easy to look at. Speakers and microphones are high quality.”

ShoreTel also provides a desktop personal call manager GUI. “We have people who never touch the phone,” Timmerman reports. The call manager also interfaces with Microsoft Outlook.

The company also has wireless integration in the pipeline. “We’re working on putting applications on a cell phone that make it look like a phone on the company IP-PBX,” says Timmerman.

But what does all this functionality cost? Here, too, ShoreTel gives competitors a run for their money. Capital, start-up and maintenance costs are a third to half those of other competitors, according to another Nemertes study.

At the same time, ShoreTel gets high marks from customers, receiving a number one ranking for customer service from the Nemertes survey.

“You don’t compete with giants unless you have a better system,” Timmerman observes.

Share and Enjoy:
  • Digg
  • del.icio.us
  • Facebook
  • Google Bookmarks
  • Slashdot
  • Technorati