BV - SPA-3000 PSTN to VoIP GW only connects 1-800 numbers

Gabbai · #1 (**permalink**) December 28th, 2004, 10:51 PM

With much help from members of these forums, for which I thank you all, I have basically configured my SPA-3000 to work with BV. I have two remaining points which I will deal with in separate topic threads.

I can dial in to my PSTN line and bridge to my Line 1 VoIP from a string of numbers in a PSTN access list. As there is no authenticatyion involved as soon as I get a connection I get a dial tone and can dial on. The problem is that I seem to only be able to connect to [USA] 1-800 numbers. Calls to any other number, either a US number or an international number get greeted with a BV recorded message telling me the number is not in service [it is!] or telling me to try later.

Can anyone please tell me how to work around this :?:

PhoneBoy · #2 (**permalink**) December 28th, 2004, 11:52 PM

What does the Info tab say you dialed via the PSTN gateway? Sounds like touch tones might be getting misinterpreted.

mberlant · #3 (**permalink**) December 29th, 2004, 12:48 AM

Based on your other thread, it sounds like you may also have a Dial Plan conflict that is sending corrupted digits into BV. The dialed number information on the Info page will give you insight into what is going on.

isepic · #4 (**permalink**) December 29th, 2004, 01:16 AM

I think I'm having a similar problem! (see other thread below "resource not available" --- that's what it says in the call manager, but on the phone, the voice says cannot be completed at this time... but dialing 800 numbers, or even 611 works great!

mberlant · #5 (**permalink**) December 29th, 2004, 05:29 AM

Would either of you care to post either the Last Dialed Number information from your Info tab, as PhoneBoy requested, or your Dial Plan, as I requested? Without this information there is very little chance of solving either of your problems.

isepic · #6 (**permalink**) December 29th, 2004, 05:47 AM

I didnt want to hijack this thread.. but all my info is posted here http://voxilla.com/forum-viewtopic-t-1754.html

mberlant · #7 (**permalink**) December 29th, 2004, 07:44 AM

Thanks, isepic. I did see that and I put it into my "look at it when you have enough time and a full pot of coffee" pile. I promise to get to it quickly.

Gabbai · #8 (**permalink**) December 29th, 2004, 10:25 AM

Thanks to weiyu99 who suggested a solution to my dial out problem on PSTN to VoIP - I could only connect to 1-800 numbers. He suggested the following in a post from November 24, 2004: Under the audio configuration of the PSTN Line, change DTMF Process INFO: to NO and DTMF process AVT: to NO.
I don't know what any of that means but it has worked for me. That being the case I assume there is no reason to post my dial plan. :P

mberlant · #9 (**permalink**) December 29th, 2004, 12:54 PM

That works for me. A happy ending is its own reward.

isepic · #10 (**permalink**) December 29th, 2004, 04:35 PM

Okay, well I didn't want to hijack this thread, but I changed those DTMF settings, and this fixed my problem too! Thank you all for your help! And thank you Gabbai - for posting the solution, instead of "oh it works now" - like I see on some other boards!

I appreciate it everyone!!1