The first step is understanding your network and making sure that it is ready for the switch. This will save you money and headaches down the road. It’s important to get the network recommendations for the VoIP provider and make sure your network meets all the requirements. Complete any security changes or network upgrades prior to the VoIP implementation. It will be much more difficult to try to complete them at the same time. Make sure you do your research before selecting a VoIP provider. Most of them will perform a good amount of the work for you.
This should be treated like any other company project. Even though hosted providers typically assign someone to oversee the project it is still important to have an employee supervise the implementation. If it’s a larger scale project you may want to consider hiring a consultant to oversee the project. However, it’s still important to an employee meet with the consultant to ensure the project is running smoothly. There should be a considerable amount of time to complete the project.
The more you and your employees learn about VoIP and your specific product the easier the switch will be. It’s usually a good idea to have your provider demonstrate the product for you and your employees before it is implemented. Discuss certain features with your provider that will be good for your business. Also, see if the provider can assign a specialist to your project so that you can have someone to ask technical questions to. Ultimately, the better you understand the product the easier the transition will be.
Hold training sessions with your employees on how to work the new phones and all of their features. Often times user guides are provided; however, some systems are so simple that there is no need. The more employees train with the new phones the more they will like them and feel comfortable using them.