Author Archive

You Should Come to eComm

Thursday, April 1st, 2010

There are not many things more annoying about working in the communications space than the constant email invitations to big conferences that offer too little for too much. With few exceptions, I don’t go to them.

eComm 2010.png

One conference I do plan to attend is Emerging Communications America 2010, or as communications insiders call Lee Dryburgh‘s little but potent get-together, eComm.

Some of the more promising sessions at the third annual eComm at the Marriot Hotel at San Francisco International Airport, April 19-21, include:

MIT’s Assaf Biderman on “What Can Cities be Like When Everything Talks,” focusing on the research work carried out at the MIT SENSEable City Lab, which aims at exploring how inter-networked devices of all types could impact future life in cities.

Telio’s Alan Duric on “Telio Launch.” Duric’s an uber-geek with a vast array of skills, which include entertaining audiences when talking about things that induce sleep when handled by others, like launching a VoIP start-up across spanning Scandinavia.

Brian Harris, an Assistant Attorney General in New Mexico on “Yesterday’s Wire for Tomorrow’s Apps?” Harris is a consumer advocate in New Mexico’s AG office, and he has extensive telecom knowledge. He’ll talk about how government, through regulation and incentives, can encourage innovation from sluggish and intransigent communications mega-corps.

Carlos Kirjner, advisor to Federal Communications Commission (FCC) Chair Julius Genachowski on “The National Broadband Plan and the Future of the Internet.”

Martin Geddes on “Cloud Communications (and How to Destroy a $700bn Industry for Fun and Profit).” Geddes is one of the brighter minds of the international telecom scene, and his take on how the still-hyped internet cloud will change everything is not to be missed.

There are dozens of others, so click your way through eComm’s pages and you’re sure to find much of interest, or just check out the impressive list of participants.

eComm runs about $1,600, not an easy amount these days but, compared to the other communication fests that offer much less for a lot more money, a real bargain.

Unfortunately, other than watching the planes land at SFO from the hotel bayside patio, there’s not much to do within walking distance of the conference.

Fortunately, America’s greatest city is only about 15 minutes (and a $25 cab ride) to the north.

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Iotum Adds a Pretty Voice to Facebook

Wednesday, September 5th, 2007

The ceaselessly energetic Iotum team has released a Facebook app that gives social networking a voice it can use.

Known for its “Relevance Engine” that attempts to bring some human intelligence and brain power to incoming calls, the Ottawa-based Iotum’s app is about as close to a click-and-call service as one can get on Facebook.

Setting up a free conference call (which can consist of as few as two participants) takes about 30 seconds. And participants are reminded via SMS on their cell phone of the conference and the number to call.

Unlike typical conference calling services, there’s no need to enter a pin or room number as entry into a conference is determined via caller ID (or a keyed phone number in the event the CID is not recognized).

If a participant is on certain Nokia phones or an Apple iPhone, simply “clicking” on the number in the SMS puts him or her right into the conference. A small viewer embedded in Facebook can shows all the invitees to the conference, with those in attendance flagged.

It’s quite painless, and very slick.

In what was billed as a “historic” conference call by its organizer Moshe Maeir of the Flat Planet Phone Company, Alec Saunders and Howard Thaw of Iotum and a group of some six telecom pundits participated in the first public Facebook teleconference Wednesday afternoon.
With the exception of a disconnection apparently caused by a Facebook glitch, the call went off with nary a hitch. All participants, including Jim Courtney of Skype Journal and Gary Kim of IP Business and Fat Pipe, appeared to agree that Iotum’s efforts to blend social networking and voice communications holds significant merit.

Saunders and Thaw assured us that there would be significant additions to the service in short order, including the ability for a call moderator to exercise conference controls, integration into personal contact and calendar utilities and methods allowing non-Facebook members to participate.

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GrandCentral’s Video Game

Thursday, March 29th, 2007

Fresh from a once-in-a-lifetime media coup involving the New York Times, tech pundit David Pogue’s overly clever little script and a video camera (worth a small chuckle here), Craig Walker and Vincent Paquet of GrandCentral hit on an idea . . . asking subscribers to their service to put together their own video shorts on “how you use your GrandCentral account or one of its features.”

In an email to users, Walker and Paquet list eight video categories, each corresponding to GrandCentral feature:

  • One Number that rings multiple phones
  • Customized greetings
  • RingShares
  • ListenIn
  • Call Switch
  • Call Record
  • SPAM & Blocking
  • WebCall button

If your video makes it online, you win $100 (wowza). If it’s chosen as the pick of the litter, you get to pick between a Wii, an iPod or $250 cash (wowza, wowza wowza).

If this works and GrandCentral gets useful content for what amounts to pocket change, it’s yet another coup for Walker and Paquet. At such small winnings, we doubt it will work . . . but will report back regardless.

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FuturePhone is of the Past

Wednesday, February 7th, 2007

Paul Kapustka does a great job in GigaOM of dissecting the apparent fall of “free” international VoIP service provider FuturePhone.

It appears, Kapustka reports, that legal threats from AT&T against arbitrage players in the state of Iowa forced FuturePhone to shut down.

AT&T’s lawsuit, though by no means a slam-dunk, gives the company, Kapustka writes, “a legal reason to stall payments” in the millions for calls routed through FuturePhone’s Iowa servers. And, without the cash owed by AT&T, FuturePhone could not stay afloat.

Kapustka, who clearly understands the “journalism” part of “citizen journalist,” explains the arbitrage game well and sources the story throughout. Solid work.

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PhoneGnome Adds Fine-Tuned Calling

Friday, December 22nd, 2006

The rate at which the folks at Televolution add features to their nifty PhoneGnome products is astounding.

Arguably already the simplest to use entry point for IP communications, it’s also quickly becoming one of the most powerful.

The most recent feature addition, which gives users the ability to direct their outgoing calls to virtually any SIP provider, is sure to offer heavy callers huge budget relief.

A PhoneGnome user is now able to fine-tune how outgoing calls are handled by easily creating “dial plans” (or “Internet Calling Overrides” in PhoneGnome parlance) based on the first few digits of any phone number. So, say you’re in the US and often call India. A particular provider offers lower rates to India than others, but only has so-so rates elsewhere. Not a problem because India’s country code of “91″ is all we need. You log on to your PhoneGnome account and tell the service that any call beginning with “00191″ is directed through the specific provider. All other calls go out over the service (or services) you assign.

There are no limits to the providers you can use (as long as they offer their service using SIP), which allows you to shop around for the lowest rates to wherever you call regularly. The granularity of the service is such that, for most countries, you would be able to distinguish between calls to land lines or cell phones (which usually have higher rates).

Virtually every service provider includes a list of tariffs for calls to specific locations. Use these lists to find the lowest rate to the locations you call most often, pop those services into an easy-to-use PhoneGnome interface, and save big.

Phone Gnome Internet Calling Overrides

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Nokia and Mobile Nirvana

Wednesday, December 20th, 2006

There is no such thing as the perfect mobile phone — and there probably never will be for two reasons.

First, as in all else, what is right for one may not be — and in the cell phone world, probably isn’t — right for another. Second, trying to balance functionality and portability necessitates ideal-busting compromise on the part of mobile phone manufacturers.

I’ll list my off-the-cufff requirements for the cell phone I want to carry permanently, and you’ll see both these limiting reasons come to play:

  • GSM and not locked to a single provider;
  • Bluetooth, WiFi, 3G, USB connectivity;
  • Full QWERTY keyboard;
  • Small and light so that the right front pocket of my Levis survive six months;
  • A camera that takes real pictures without the grain (this, of course, is a must for parents of small, and therefore unpredictably photogenic, children);
  • Full cross-platform syncing capability;
  • A full SIP stack that allows VoIP calling over wireless networks.

This phone does not — and never will — exist.

But Nokia is coming close — very close.

I’ve been alternating between two of the ceaselessly innovating Finnish company’s new-generation mobile phone products lately: the E61, which is unfortunately not widely available in North America due to mobile service carrier shortsightedness, and the more recently released (and more readily available) N80 Internet Edition (or N80i, which is different from the N80 that has been available but includes no VoIP support).

Between the two, you have something close to cell phone nirvana. Each individually — though at the top-of-the-mobile-heap — comes up a bit short.

I’ve gone through about a dozen phones in the past three years. Almost all of them are Nokia, in no small measure because my friend Dameon Welch-Abernathy, who works for the company and is an enthusiastic (and knowledgeable) fanboy for the Helsinki home team products, manages to convince me each time I am looking to change.

Of all of them, the E61 and N80 are the best.

I’ve been carrying the E61 around with me since September. It looks just like the E62 offered by Cingular in the U.S., but, unlike Cingular’s brain-dead model, comes with full WiFi and SIP capability built in. The mobile phone industry has been predicting the release of a so-called “Blackberry-killer” for years, and the E61 could be it. It’s sleek, powerful, includes a great keyboard for small thumbs like mine, and, unlike any of RIM’s offerings, includes a SIP stack and is actually relatively dependable as a cell phone (Blackberry’s abysmal cell phone killed the deal for me).

Nokia N61

I used the E61 constantly. I have made and received hundreds of calls through various VoIP channels. including the outstanding Truphone service, and Voxilla’s Communigate Pro and Asterisk telephone servers (relatively easy to set up by consulting Martin Dindos’ excellent “how-to”). For email and instant messaging, there is no better mobile than the E61 on the market.

But . . .

The E61 is just a bit too big in my pocket. It’s WiFi range comes up short, too often losing SIP registration (not unlike an on-the-road dead-spot over a cell). The phone has no camera (a feature that, just a couple of years ago, seemed superfluous but has nearly become as indispensable as an ATM card). As a Mac user, the device’s shortcomings in OSX connectivity (no SMS access, for example) are bothersome. And, even more annoying, the phone’s left-side voice recording buttons become engaged at even the slightest pressure, leaving my phone with dozens of recordings “requested” by the fabric of my pants’ pocket.

If you can live without thumb-tip QWERTY (increasingly hard for me to do), the N80 is a significant improvement.

It’s a bit thicker than many of the less-capable mobiles available, but fits comfortably in my jeans. It’s easy-to-use 3-megapixel camera fits my non-pro needs well. It doesn’t come with oddly placed buttons that mysteriously turn themselves on. And its WiFi range (802.11g. Really!) is outstanding (I’ve yet to lose registration through my home router once, even in the downstairs hillside dungeon that serves as home-office).

Nokia N80

Martin’s instructions for the Nokia E-series and asterisk apply to the N80 as well, and, though definitely cumbersome without the aid of a full keyboard like the E61′s, establishing connectivity is manageable.

Signing up with Truphone (currently in beta) could not be easier: send an SMS with the word “TRU”, wait a second for a reply SMS containing a clickable installation URL. You’re done. The phone also comes pre-installed with an applet that similarly facilitates registration with Gizmo Project’s SIP service.

Dreaming is easy and I’ve come up with two improvements for both the E61 and N80:

  • These are both WiFi phones, so, when on a network, you would think you can easily manage settings over a web browser, right? No. Adding a small web server to the phones would allow it, and save countless people countless configuration hours. Ideally, one would establish a WiFi connection via the phones’ keypad and all other settings would be configurable on the browser (much like a VoIP telephone device is configured).
  • Give us more universal peripheral connectivity. Nokia’s monstrous “pop-port” connector makes it very difficult to use, for example, a headset other than one manufactured by Nokia. This is a serious limitation because the lesser-quality stereo ear-plug/mic combo that comes with the phone is uncomfortable and makes for difficult conversations. How hard is it to include a standard 3.5 mm headset jack? Please do so.
  • But these are just nits. The more important matter here is that, finally, at least one cell phone manufacturer is coming to grips with the fact that the future of communications blends the mobile and the IP worlds. For the most part, Nokia is getting it right. And it’s probably only a matter of time before the other manufacturers — and even intransigents like Cingular and Verizon — are forced to jump in.

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The FCC Thinks Truth is Wrong

Friday, December 15th, 2006

One of the biggest gripes about cellular service in the US is that the carriers’ year-long and longer contracts give the customer no way out if the service is less than adequate — say, as is often the case, beset by frequent outages.

The Federal Communications Commission (FCC) can go a long way to helping consumers make an educated decision before they agree to a long-term contract. But it refuses to do so.

MSNBC’s Bob Sullivan reports that the FCC has maintained a detailed database of cell phone service provider outages since 2004, but the agency refuses to make the data public.

MSNBC’s Freedom of Information Act request for the data was rejected by the FCC, Sullivan reports, because “(r)elease of the information could help terrorists plan attacks against the United States, and it would harm the companies involved.”

Let’s look at each of these.

Sullivan writes that the “aiding terrorist” line comes to the FCC from the Department of Homeland Security (DHS), which decided that the “same outage data that can be so useful … to identify and remedy critical vulnerabilities and make the network infrastructure stronger can, in hostile hands, be used to exploit those vulnerabilities to undermine or attack networks.”

To the DHS, it appears, allowing consumers to know whether their cell phone will work when they need it is a greater terrorist threat than potential attacks on America’s public transportation systems and its ports, neither of which the agency has done much to secure. Terrorism analysts quoted by Sullivan think the DHS’ concern is bunk, and couldn’t come up with a single scenario where service outage reports would be useful to terrorists.

The second reason stated by the FCC, about harming the companies involved, is, in fact, an ironic and honest description of the FCC today — which is little more than a virtual rubber stamp for the nation’s major telecommunications providers.

The FCC’s argument boils down to this: Truth hurts.

A customer who knows that a certain cell provider experiences significant service outages is less likely to sign up, which, of course, would “harm the companies involved.”

Yes, truth hurts. And the truth is that it’s time to show the FCC’s Martin and his toadies the door.

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