Mobile phone ownership is growing as fast as the technology that helps to produce them. The mobile phone has gone from a device that simply enabled people to communicate with each other when away from their fixed lines, to something that actually helps them to run their lives.
One of the biggest changes has been in the areas in which mobile phones have proved to be not only useful but essential. No longer are they handy simply for keeping in touch with friends and family; now they are so technologically advanced that they help to oil the wheels of industry enabling the busiest entrepreneur to stay connected with his workforce and his clients.
Virtual PBX (private branch exchange) has revolutionized the way in which the mobile phone has gone from a straightforward communication tool to a virtual office. It enables the business owner to stay connected with his business at all times, wherever he happens to be.
What is PBX (Private Branch Exchange)?
The business telephone has evolved from a single telephone that every staff member in the office has to use whenever he needs to make a call, to a system that enables him to dial directly from one of many telephones connected to the same number, or to call a colleague in the same building without having to leave his office. As a time-saving measure, this system has been invaluable for many years. The advent of the mobile phone started to change this, and the development of the Internet-ready phone has taken it several steps further. Mobile PBX is a hosted service that the business owner can sign up to and which will extend his fixed-line performance to portable devices such as mobile phones, Smartphones, and PDAs (personal digital assistants) by directing them to become extensions of a landline.
Features of Mobile PBX
Virtual PBX has many features including call processing, call forwarding, voicemail, auto message customization, ring tone customization, switchboard reception, employee privacy assurance.
Call processing: Mobile PBX enables a user to integrate his mobile phone with his fixed-line office phone so that, once he has answered a call to his mobile, he can process that call in the same way that he can from his office, forwarding or transferring to another extension as necessary.
Call forwarding: this feature enables calls to the office to be forwarded to another destination, be it a fixed line in an office or a mobile phone that could be anywhere.
Voicemail: voicemail is an important mobile phone feature. It enables callers to leave verbal messages on a mobile phone when the person being called is unable to answer; such messages can be retrieved and listened to at any time. The caller is happy that he can leave his message, and the recipient knows that he will not miss anything important.
Auto message customization: this enables the business owner to leave a professional greeting for callers and provide options for them should he not be available.
Ring tone customization: this feature allows each extension phone to have its own ring tone.
Switchboard reception for all calls: this means that all calls, whether to fixed lines or to mobiles, can be handled via the office switchboard.
Employee privacy assurance: this ensures that business numbers only are handed out to customers and clients, and that no staff member will be expected to provide callers with personal phone numbers. It retains privacy and enables workers to keep their working lives separate from their home lives.
Who Benefits from Mobile PBX?
Not everyone works from a fixed permanent base. Many people, realtors, health care professionals, sales representatives, field technicians, and construction workers, to name just a few, routinely work away from their main office or ‘in the field’, so they are out and about for most of their working day. In the course of their work, they do not want to provide customers and clients with their personal mobile phone numbers, for obvious reasons, and this is where Mobile PBX really comes into its own. It enables such workers to be contactable at all times but without the inconvenience and potential disruption to their private lives that handing out their private numbers would cause. Their mobile phone can be integrated with their office phone so that, when the work number is called, both phones will ring and either one can be used to answer.
How to Choose the Right Virtual PBX System for Your Needs
As with all technological developments in the world of communication these days, there are many virtual PBX providers; they may provide similar services but there will be differences between them that may make one more suitable than another, depending on need. Check the comprehensive selection of reviews of some of the best services available. All the services reviewed have been tried and tested, and their features listed and rated, making it easy to choose the right one to meet specific requirements.
As Mobile PBX technology advances, more features will become available so that, in time, a mobile phone will become as efficient, professional and reliable as a large fully-manned reception in a suite of offices. Above all, it allows the business owner to maintain productivity without disruption and provides his clients and customers with great customer service that never lets them down.