The company is apparently celebrating by giving customers a handy new feature: Vonage Text, which transcribes voicemails to text so you can read them right from your e-mail.
It may seem small, but it’s an extremely powerful feature.
For example, how often have you strained to listen to a message in a noisy place like an airport? Now you can easily see what the message is. Plus, it’s much less obtrusive if you’re in a restaurant or at a party.
Or consider the situation where you have several messages waiting. This lets you quickly scan messages and see what you need to do something about right away and what can wait.
Think about how often a voicemail is an answer to a request for information. This is a simple way to file that directly where you’ll be able to find it when you need it. And it saves paper, too.
Most important perhaps is the way this continues to chip away the barriers to truly converged personal communications. Some people like to hear email. Others like to read voicemail. It’s one more step to having it your way, instead of the service provider’s way. And that’s just good news for customers.