If you want to use the phone wiring that is already in your home so that your VoIP line can be used on any jack throughout the house, this how-to will show you what you'll need to do.
One obstacle to replacing traditional phone service with Voice over IP is that for your existing home phone jacks to work, it's necessary to make changes to your inside telephone wiring.
Fortunately, this change is very easy to make. In some cases it's as simple as removing a plug from a jack. Still, a basic understanding of how telephone wiring works is useful before attempting to make such a switch.
A basic wiring primer
Traditional telephone service is provided over a pair of wires. Virtually all telephone wiring installed in the past 50 years or so contains at least two pairs of wires, but that does not mean that all phone wiring is suitable for carrying two phone lines. In today's telephone wiring, each phone line is put on a pair that consists of a solid colored wire (such as solid blue) twisted together with a white wire. Usually this white wire will have a stripe of the same color as the solid wire of the pair (so you would have a blue wire paired with a white wire with a blue stripe), so that you don't get the white wires mixed up. Occasionally you'll see variations on this (for example, the mostly “solid” wire will have a white stripe in it) but you can usually tell what the pairs are, in part because the wires in each pair are twisted together inside the cable.
In newer homes Cat 5 wire is almost always used for communications wiring – if not it will probably be at least Cat 3, which uses the same color coding (“Cat” is short for “category”, by the way). Cat 5 wire generally has four pairs, while Cat 3 may have a different number of pairs, generally anywhere from three to six.
The primary pair, or “Line 1”, is usually the blue and white (with blue stripe) pair. If there is a “Line 2”, it is usually placed on the orange and white (with orange stripe) pair. Line three is on the green pair, and line four on the brown pair (if there is a fifth pair, it will be grey, or to use correct telephone company terminology, “slate”). This color coding scheme for multi-line telephone wiring has been used for years.
The outer jacket of this wiring may be blue, grey, beige, white, or occasionally some other color (blue is apparently the most popular outer jacket color for Cat 5 wire these days). With telephone wiring, particularly if Cat 3 wire was used, the actual number of pairs in a cable may vary, but if standards were followed during the installation, the blue and white (with blue stripe) pair will always the primary phone line.
In older homes, you may find a whole different scheme, called “quad” wiring, which containes four wires colored red, green, yellow, and black. The primary phone line is normally the red and green wires. Sometimes you will find a second line on the yellow and black wires, but this is not good practice because, in quad cable, the wire pairs are not twisted together, which can result in “crosstalk” between the two lines. That is the main reason why “quad” wire is rarely seen in homes newer than a decade or so (in fact, since 2000, it is a violation of a Federal Communications Commission rule to install wiring that does not meet at least Cat 3 specifications).
One other drawback to untwisted “quad” wire is that it is much more susceptible to picking up radio-frequency interference (RFI) from nearby transmitters. If you live near a radio station, or a even busy highway where vehicles travel with high-powered transmitters, you may hear interference in your phones. If this is the case, you should definitely consider replacing any “quad” wire with Cat 5 wire (Cat 5 has tighter twists and resists RFI much better; and costs only a bit more).
To recap, if you only have one phone line in your home, it is probably on the blue and white (with blue stripe) pair, or if you have older wiring, the red and green wires. This assumes that whoever did the telephone wiring in your home followed the standard color codes. It's possible that in your home you find something different, including things that will make you shudder, like seeing wires from completely different pairs used to form a circuit. If this is the case, it is best to bring in a professional electrician to fix things up first.
Important disclaimers before getting started
There is NO WARRANTY on the instructions given on this page. We've tried to make them as clear as possible, but you follow them AT YOUR OWN RISK. In other words, if you follow these instructions and somehow manage to damage your equipment, burn your house down, or cause a blackout affecting half of the United States, WE WILL NOT PAY FOR IT. YOU and YOU ALONE assume all the risk! If you do not agree with this, or even if you are simply uncomfortable with this, you may NOT use the following information. BY USING THE INFORMATION ON THIS PAGE, YOU AGREE NOT TO HOLD WRITER OR THIS WEB SITE LIABLE IF SOMETHING SHOULD GO WRONG. So, if you are the least bit nervous about this, do yourself a favor and hire a competent telephone technician to do the work.
Also, please note that various adapters or products may carry their own warnings. For example, the Cisco ATA-186 installation manual warns: “Do not connect the Cisco ATA-186 PHONE input ports to the telephone wall jack. To prevent damage to the device or building telephone wiring, connect each Cisco ATA-186 PHONE port to a telephone only, never to a telephone wall jack.”
If you choose to ignore such warnings, you do so at your own risk. Cisco suggests that in order “to reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.” It may well be that one reason for the warning against using existing telephone wiring is that it may not be possible for the average user to tell if the gauge of the wiring is sufficient. In any case, if you ignore the manufacturer's warning you do so at your own risk.
Note that the Federal Communication Commission's current rules require that copper inside wiring “shall be, at a minimum, solid, 24 gauge or thicker, twisted pairs, marked to indicate compliance with the electrical specifications for Category 3, as defined in the ANSI/EIA/TIA Building Wiring Standards” (The FCC order also states, “Inside wiring material exceeding the minimum requirements specified in section 68.213(c) as amended by this Order may be used and should be marked to indicate those characteristics.” And in case you didn't know, the lower the gauge number, the thicker the wire – 24 gauge is thicker than 26 gauge).
Of course, every manufacturer takes great care to cover themselves legally with disclaimers and warnings. If, for example, Cisco didn't issue these warnings and someone hooked up their device to some old, decrepit phone wiring that was three sizes too small, and the house caught fire, lawyers would be circling like buzzards. Even if it wasn't the fault of their device, but it just looked like the fire started somewhere near the phone wiring, an overzealous lawyer could cause a lot of trouble. So, manufacturers feel compelled to issue such warnings, and we advise you to follow such warnings. Unless you are willing to personally assume any and all risks associated with not following the warnings, you should indeed follow them explicitly. And be sure to follow all fire safety and electrical codes.
If your home has the older style “quad” wiring (or worse yet, the really old stuff with individual wires twisted together with no outer jacket), we urge you in the strongest possible way to have it replaced with modern Cat 5 wiring by a competent technician or electrician, in order to avoid any possible risk of fire or personal injury that may be caused by putting excessive current through insufficient wiring.
One last thing: as written, the following instructions only apply to single-family homes with a single phone line. These instructions are not intended for use in multi-family dwellings, shared tenant arrangements, or any place where phone lines belonging to more than one customer may enter the building.
Now we get started
If your intent is to totally disconnect from your local phone company, you need to separate their wires from the lines feeding your home from the telephone company central office. You need to do this even if the line seems to be dead, because at some point the phone company could place voltage across that line for one reason or another, and that could damage your equipment, and even possibly start a fire! So here is how to isolate your inside wiring from the telephone company's lines.
Once inside the Network Interface Box, you should see one or more sets of screw terminals (two or four screw terminals per line) and short stubs of wire with a standard telephone plug on the end, plugged into a matching jack as shown here. If there is only one line coming into your home, there will probably only be one plug and set of screw terminals. Now, assuming that you are the sole occupant of your home, it should be sufficient to simply unplug all the plugs. Unfortunately, that leaves too much opportunity for Murphy's Law (“anything that can go wrong, will”) to come into play. In this case, what can go wrong is a telephone company employee going to the wrong home (yours), finding the plug unplugged, and plugging it back in.
Warning the phone company
You don't want to remove the interface because someday you might sell your home, and the next person to come along may want phone service. So, here is what we suggest:
First, unplug all the plugs and take some black plastic electrical tape (or any other vinyl tape you may have) and wrap the ends of the plugs, so that they cannot be plugged back in without removing the tape. Then, take a stiff piece of cardboard (preferably white) and cut it so it will just fit inside the box when you close the lid. In waterproof ink (some felt-tip ink and most bubble-jet printer ink is NOT waterproof), write something like this in bold letters on the cardboard: “ATTENTION TELEPHONE COMPANY: DO NOT RECONNECT THESE CIRCUITS – WILL DAMAGE EQUIPMENT INSIDE!” Shut the lid on the box and screw it down. Then take a label and write the same message and tape it to the outside of the lid using clear waterproof tape. Why? Well, in case you hadn't noticed, these are “trick” boxes. The phone company can open their side AND your side in such a way that the cardboard might stay in the lid. So by putting the message both inside and outside the box, you reduce the chance that it won't be seen.
An even better idea is to use a small hang tag with string (like the tags that some auto repair shops attach to your keys while you have your car in for service). You can write your message on one of those and tie it right to the plug.
Another thing you can do, although you shouldn't need to if you have taped the plugs and left a message inside the box, is to physically disconnect the wires from underneath the screw terminals. But if you do that, you need to tape the ends of the wires so they cannot short out against each other — or anything else — inside the box. One other thing you can do is to wrap a long nylon tie-wrap completely around the box so that the box cannot be opened without cutting the tie-wrap. In other words, anything you can do to give a phone company employee second thoughts about opening the box and/or reconnecting the plug can't hurt.
If you ever sell your home, remember to reverse what you have done, so the new owner doesn't have to pay the phone company some outrageous sum to come out and take the tape off of your plug (note that if the tape has left sticky residue on the plug, you might want to clean the plug with a little WD-40 on a rag to remove the adhesive, followed by denatured alcohol to remove the WD-40! And, let ther alcohol dry completely before you plug the plug back into the jack – alcohol and sparks are an explosive combination!).
Anyway, once you have disconnected all the lines inside the network interface box, pick up a phone inside the home (that is plugged into a previously working jack) and you should hear nothing — the line should be totally dead. If it isn't, something is wrong and you should stop right there and get a telephone technician out to check the inside wiring in your home (assuming you can't figure out the source of the problem yourself).
Plugging VoIP in
Now that you know the line is dead, plug your VoIP telephone adaptor (the ATA or DTA) into any one of the telephone jacks in your home (using a standard telephone line cord). Connect standard telephones into the other jacks into the other jacks in your home and your whole house is now wired for VoIP.
Remember, there may be a limitation on the number of telephone ringers that can be powered by any given device, so turn off the ringers on as many phones as you can to begin with. You can then have someone call you and while the phone is ringing, turn ringers you need on one at a time and see if it causes the volume of the other ringers to decrease. If you switch on a ringer and all the other phones stop ringing, that ringer probably draws too much current (or else you have simply exceeded the number of ringers the device can handle) and you should avoid leaving it switched on.
Every modern telephone has a “ringer equivalency number” (REN) that can be found on a label somewhere on the phone. If you have an older phone with a mechanical bell, it is assumed to have a REN of 1.0. In theory, a telephone company line can only support a REN of 5 (five standard ringers on a line), but some folks have connected six or seven without any problem. That doesn't necessarily mean you can do that with one of these devices, though. The Cisco ATA-186 unit used by Vonage and VoicePulse also supports up to 5 REN per port, “depending on loop length”, which simply means that in a normal home situation you should be able to have five telephone ringers connected with no problem.
If you want a phone at the same location where you plug your device into a jack, simply plug a phone line duplex adapter (two jacks to one plug) into the phone jack or the back of the unit, whichever is more convenient.
All of the above assumes that you are the sole homeowner in your home. If you have more than one line coming into your home, or if you are in some sort of shared living situation, there is one cardinal rule to remember: If your device ever gets crossed with a line carrying live voltage from the phone company, you could destroy it (and possibly cause a fire in the process). So, do whatever you need to (including running totally new wiring) to avoid letting your device get crossed with a live telephone company line.
Using VoIP as line 2
It is possible to keep your original telephone service and use VoIP as a second line. In a way you are tempting fate, because you will have the phone company's circuits and your circuits running in the same cable, increasing the risk of getting telephone company line voltage crossed with your device.
Also, be especially careful of using a two line phone unless you know that it keeps the two phone lines electrically isolated at all times. It should, but there's no guarantee that a cheap phone doesn't prevent voltage from one line to leak to the other, especially if the conferencing feature is used.
With these warnings in mind, connecting a second line is simply a matter of finding an unused pair (normal telephone company usage is that the orange and white with orange stripe wires are line two) and making sure that they are connected to line two at all your phone jacks (if the jack has four wires color coded red, green, yellow, and black, then the orange wire of the cable pair would connect to the yellow wire at the jack, and the white wire with the orange stripe would connect to the black wire in the jack).
Note that in some homes the second pair may not have been connected at all phone jacks, nor for that matter may all of the “line two” pairs be connected together at the point where the home's phone cables come together.
You'll still have to check the Network Interface box outside your home. What you don't want to see is shown at the right – the orange pair actually connected. If it is, then unplug and tape the plug associated with that pair, similar to what we told you to do for all the plugs if you were going to totally disconnect from the phone company. You'll have to modify the note you put in the box and on the outside of the box, to basically say not to mess with line two (the orange pair). It might be safer to physically disconnect the orange pair from the screw terminals, but if you do, please don't forget to tape the ends so they can't short against each other, or come in contact with line one!
One pitfall about putting your device on line two is that you cannot plug your device into a phone jack using a standard phone cord unless you have specially wired a jack to reverse lines one and two (if you don't do this, you'll be connecting your device to the “live” phone line!). If you go that route, always plug a phone in first to make sure you don't hear a dial tone (or anything else) before you plug your device in.
Don't feel like rewiring a jack? Well, if you happen to have a modular plug crimper and some plugs and flat cable, you could make a “pair swap” cable, by reversing the positions of the red and black wires, and also reversing the positions of the green and yellow wires at one end of the cable only, so that yellow and black are on the two center pins, and red and green on the two outer pins. Again, this is done at only ONE end of the cable, while the other end is attached to the plug in the normal manner.
What this does is reverse lines one and two — that is, line one at one end of the cable will be line two at the other, and vise versa. But if you do that, you have to make sure that no one in your home will get the bright idea to exchange the pair swap cable with a regular one. Also, DON'T DO THIS WITH A DEVICE THAT SUPPORTS TWO LINES, if lines one and two both appear on the same jack (we don't know of a device that does this, but that doesn't mean there isn't one out there somewhere).
Again, DO NOT USE THE ABOVE CABLE WITH A TWO-LINE DEVICE that puts both lines on the same jack – if you do, the “live” line one will blow out the second line on the device! Instead, you could make a cable that only uses one pair, BUT you will have to be careful about which end is plugged into where:
And, there is a third way that's easier yet, but we're not going to mention it because it makes it FAR too easy to plug into the wrong line and blow out your device. Doing it that way is a disaster waiting to happen. We think that rewiring the jack nearest the device to reverse line one and two is the safest way, because it's not likely anyone will move the device to another jack, but people do unplug and replug cords, or sometimes swap cords around to get a longer or shorter one on a particular phone. Whatever solution you devise, ask yourself whether someone else in your home could plug in the wrong cord (or plug it into the wrong jack) and cause problems.
Please remember the number one rule: Before connecting your device to any wall jack, plug a phone in first and LISTEN to make sure the line is dead!
What to do in an apartment or condo
Your ability to retrofit the wiring in a multi-unit dwelling depends on how much you know about telephone wiring, how much access you have to your telephone wiring, and in particular, whether you can break the connection to the telephone company's network in such a way that it cannot be reconnected without your knowledge and approval.
Obviously, if you own the unit you live in, you're in a much better position to control the wiring that is physically within your living unit, whereas in a rented apartment you're basically gambling that no one will reconnect the wiring without getting your consent first. In any case, isolating the wiring in these kinds of units basically consists of finding out where the wires from the outside world come into the apartment, and breaking the connection there (in such a way that you can easily reconnect it when you move out).
In this, you're pretty much on your own. Our advice is to get a cordless phone (one that supports multiple handsets if you need “extensions” — businesses use these, so you can find them at any major office supply chain store) and plug it directly into the adapter, so you don't have to mess with apartment wiring. But, if you do try to isolate the wiring in your apartment anyway, the earlier advice about plugging in a regular phone to check the line for noise or dial tone BEFORE connecting your equipment applies even moreso here. And remember, you ARE gambling that no one will reconnect the line without your knowledge or consent.
A version of this how-to originally appeared on the Resources for Michigan Telephone Users web site and is used here with permission.